Month: January 2025

11 Customer Service & Support Metrics You Must Track [New Data]

by Admin

January 6, 2025 0 6 mths

Think about the last time you had a great — or even terrible — customer experience. I experienced the former recently when I had a refund issue with a major airline. It started with an AI chatbot that collected all my information to get my […]

Service

by Admin

January 3, 2025 0 6 mths

10 Crisis Communication Plan Examples (and How to Write Your Own)

by Admin

January 2, 2025 0 6 mths

How Teams Make the Most of Customer Experience Automation — The Complete Guide

by Admin

June 17, 2025 4 dys

How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey

If you want to learn how to build a survey, the most important thing to know is that an excellent survey respects your time. It should be succinct, ask the right questions, and provide valuable insights. As a respondent, I’m quick to bail if a […]

Service

by Admin

June 17, 2025 4 dys

How to market your brand to budget-conscious prospects

Like many buyers in America today, I cringe whenever I swipe my credit card. Amid a “shifting economic landscape” (read: messy economic times), we’re all watching our wallets, trying to keep spending down, and questioning where our dollars go. And it’s not just consumers — […]

Marketing

by Admin

June 17, 2025 4 dys

Master the art of going viral on LinkedIn with Hala Taha's four-step formula

LinkedIn might be the most underrated growth channel in marketing right now. I‘ve been obsessing over this lately. While everyone’s fighting for attention on every other platform, LinkedIn remains a place where smart marketers can still build massive audiences without burning through ad budget. I […]

Marketing